H.R. 5992 — Stuck On Hold Act

This section requires the Department of Veterans Affairs (VA), not later than one year after enactment, to implement for each covered customer service telephone line an automated system that (1) informs callers of any anticipated wait time and (2) offers a callback for anticipated wait times exceeding 10 minutes. It further directs the VA Secretary to issue guidance as necessary to reduce average wait times on covered lines to 10 minutes or less. Covered lines exclude the toll-free veterans hotline under 38 U.S.C. 1720F(h) and emergency department phone lines.