S. 3170 — Stuck On Hold Act

This section directs the Secretary of Veterans Affairs, not later than one year after enactment, to implement for each covered customer service telephone line an automated system that (1) informs callers of any anticipated wait time and (2) offers a callback for anticipated wait times exceeding 10 minutes. The section further directs the Secretary to issue guidance as necessary to reduce average wait times on covered lines to 10 minutes or less. Covered lines exclude (1) the Veterans Crisis Line and (2) phone lines for emergency departments of VA health care facilities.